During the hours below, Customer Service Representatives (CSRs) are available to assist callers with SMRC related inquiries.

833-860-4133 (M-F 7:30 a.m. – 5 p.m. CT)

Beneficiaries must contact Medicare by calling 1-800-MEDICARE (1-800-633-4227).

CMS approves training for Customer Service Representatives (CSRs). The goal of training is to improve the consistency and accuracy of answers to provider/supplier questions, to increase understanding of issues, and to facilitate CSRs retention of knowledge to provide the best customer service to the provider/supplier community.

Last Updated Mar 25, 2024